Terms and conditions of sale

1 Who we are

The website matchamatcha.fr is published and operated by SKEYL, a single-shareholder simplified joint-stock company (SASU) with a share capital of €100, registered with the Paris Trade and Companies Register under number 980 662 985, whose registered office is at 6 rue d'Armaillé, 75017 Paris, France. EU VAT number: FR16980662985.

Matcha Matcha is a brand of SKEYL. To contact us: contact@matchamatcha.fr. All our details are in our legal notice.

2 Who these terms apply to

These terms and conditions of sale apply to orders placed on matchamatcha.fr by consumers, meaning people buying for their personal use. Professionals order from their trade area, under their own terms.

You accept these terms when you confirm your order. The version that applies is the one online on the day of your order; a later change does not affect orders already placed.

3 Our products

We sell Organic Ceremonial Matcha from Japan, grown in Kagoshima, and the accessories to prepare it: bamboo whisk and spoon, sold separately or together in the Matcha Kit and the Ritual Pack.

Each product page and its packaging give its essential characteristics: quantity, origin, ingredients and storage. Photos illustrate the product and are not contractual.

Our products are foodstuffs and utensils: we claim no health effects for them. Matcha naturally contains caffeine.

Products are sold while stocks last. If an ordered product is no longer available, we let you know by email and refund you within 14 days at the latest, unless you prefer another product.

4 Prices

Our prices are in euros, all taxes included, with the French VAT in force on the day of the order: 5.5% on matcha, 20% on accessories.

Delivery costs are shown before you confirm your order. Delivery is free in mainland France and Monaco from one pouch of matcha; other cases and other countries are on our delivery page. The price charged is the one shown when you confirm the order.

5 Offers, gifts and codes

Automatic gifts: from €50, a bamboo spoon is free; from €80, the whisk and the spoon. They are added to the basket without a code, while stocks last. If a gift is out of stock, we offer to replace it or send it later, as you choose.

Ambassadors: 50% off all their orders, subscription included (on a subscription, the 50% replaces the subscription discount). Cannot be combined with any other code.

Discounts that can be combined are shown in the basket, before payment. A gift is yours to keep if a return takes your order below its threshold.

6 Ordering

To order, choose your products, check your basket, enter your delivery address and then your payment method. A summary lets you check and correct your order before confirming it.

The contract is concluded when the order confirmation is sent by email. We may refuse or suspend an order in the event of non-payment, an incomplete address or an ongoing dispute about a previous order; we then inform you by email.

Our computer records, kept securely, serve as proof of communications, orders and payments. Invoices are archived on a durable medium.

7 Payment

Payment is due when you order. You can pay by bank card or with Apple Pay; the methods available for your order appear at checkout.

Payments are processed securely by Shopify Payments: we never have access to your full bank details. If your card is used fraudulently, notify your bank, then write to us at contact@matchamatcha.fr.

8 Delivery

We deliver to your home, in the countries listed on our delivery page with their prices and delivery times. Orders are dispatched within 24 working hours, Monday to Friday, with a tracking number sent by email.

The details by country are on our delivery page: it is the reference for prices and delivery times.

A product marked as out of stock on its page does not follow this timeframe: we then write to you with its dispatch date.

Unless a date is agreed, delivery takes place no later than 30 days after the order, as required by the French Consumer Code. If it is late, you can ask us in writing to deliver within a reasonable additional period; failing that, you can cancel the order and you are refunded all sums paid within 14 days.

Check your address: a parcel returned to us because of a wrong or incomplete address is resent at your expense.

Cut-off time for same-day dispatch : 2 pm

9 Damaged parcel or wrong product

A damaged or wrong product is not a return: it is up to us to replace or refund it, costs included.

Transport risks remain with us until the parcel is handed over. On delivery, check its condition. If it is damaged, opened or incomplete, note precise reservations with the carrier or refuse it, then write to us within 48 hours with photos and your order number.

Missing product, wrong product or non-conforming product: we tell you what to do, and sending the right product is at our expense. We resend at our expense any order we prepared incorrectly.

10 Right of withdrawal (14 days)

You have 14 days from receipt of your order to withdraw, without giving a reason or paying a penalty (article L221-18 of the French Consumer Code). This right applies to a pouch of matcha that is still sealed and to a new accessory.

Tell us of your decision with a clear statement, by email to contact@matchamatcha.fr or using the withdrawal form below.

Send the products back no later than 14 days after informing us, to the address we give you. You pay the return costs.

We refund all sums paid, original delivery costs included (based on standard delivery), no later than 14 days after being informed of your decision, using the payment method of the order. We may wait until we receive the products or proof that they were sent.

11 Legal guarantees

All our products benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Guarantee of conformity: 2 years from delivery. During this period, you do not have to prove that the defect existed at delivery. You can ask for the product to be repaired or replaced or, failing that, for a price reduction or cancellation of the sale.

Guarantee against hidden defects: 2 years from discovery of the defect. You choose between cancelling the sale and a price reduction (article 1644 of the French Civil Code).

12 Subscription

The Organic Ceremonial Matcha subscription has no commitment: you receive one pouch every month, or every two months if you choose, with 10% off the pouch price.

Each delivery is paid on its date, with the saved payment method. The price applied is the one shown on the product page at the time of the delivery; we let you know by email before any change.

You can change the frequency or cancel at any time, at no cost, from your account. Cancellation is done online, in a few clicks (article L215-1-1 of the French Consumer Code), and applies to the following deliveries.

13 Force majeure

We are not liable for a delay or failure caused by force majeure within the meaning of article 1218 of the French Civil Code. We let you know as soon as possible. If the impediment lasts more than three months, either party can cancel the order and you are refunded.

14 Personal data

SKEYL processes your data (identity, contact details, orders) to manage your order, delivery, invoicing and customer service and, if you agree, to send you the Matcha Matcha newsletter. It is passed to our service providers (hosting, payment, transport, email) only as far as necessary.

You have the right of access, rectification, erasure, restriction, objection and portability: write to contact@matchamatcha.fr. Purposes, retention periods and cookies: see our privacy policy. You can also lodge a complaint with the CNIL (the French data protection authority).

15 Intellectual property

The texts, photos, logos and trademarks on the site belong to SKEYL or are used with permission. Any reproduction without written consent is prohibited.

16 Complaints

For any complaint, write to us first: a member of our team will look for a solution with you.

These terms are governed by French law. In the event of a dispute, you can refer the matter to the court of the place where you lived at the time of the order or of the event causing the damage.

17 General provisions

If a clause of these terms is declared void, the others remain in force. Not relying on a clause does not mean waiving the right to rely on it later. These terms are written in French; in the event of a translation, the French version prevails.