Terms of sale

Shipping Processing Times

Our orders are generally processed within one business day. However, please note that during periods of high demand, processing your order may take up to 3 business days.

Shipping Method and Delivery Time

We are happy to offer standard shipping to all our customers.
The estimated delivery time for standard shipping is 2 to 5 business days.
There are no geographical restrictions for our deliveries, allowing customers worldwide to enjoy our products.

Shipping Costs

At MatchaMatcha, we offer free shipping from €39 of purchase in France. However, we reserve the right to adjust these rates, which may change at any time. You will of course be informed when placing your order.

Order Tracking

Once your order has been shipped, you can track its progress directly on our parcel tracking page. Stay informed at every step of your order’s journey to your door.

Damaged Items

We take special care to ensure that all items reach you in perfect condition. In the unlikely event that you receive a damaged item, contact us immediately. We commit to shipping a replacement at no additional cost as soon as possible.

Taxes and Duties

At Matcha Matcha, we cover all taxes and duties, ensuring you a hassle-free shopping experience.