Frequently asked questions

Free delivery from €99 to your country. The delivery cost and the free delivery threshold vary from one country to another: the country table lists them all.

We prepare orders Monday to Friday: a paid order is dispatched within 24 working hours, with its tracking number. Then allow 3 to 4 days for delivery to your door. An order placed at the weekend is dispatched on Monday.

The tracking link arrives by email when the parcel ships. You can also find all your orders in your account, with a simple code sent by email, no password needed. No email after two working days? Check your spam folder, then write to us with your order number.

Yes, across the European Union, to Switzerland, Norway, Morocco and the French overseas territories. The delivery cost, the free delivery threshold and the delivery time depend on the country: they are in the table below, and the exact amount always appears before payment. The details are on our delivery page.

The carrier depends on the destination and the weight of the parcel. Every parcel ships with a tracking number, sent by email on the day it leaves, and it is delivered to the address you give.

Not within the European Union. For Switzerland, Norway, Morocco and the French overseas territories, the carrier may ask for import duties or taxes on delivery. They are paid by the recipient and depend on each country's rules: check before ordering if you live outside the EU.

First check the tracking, your letterbox and your neighbours. If the parcel shows as delivered but cannot be found, or has been stuck for several days, write to us with your order number: we open an investigation with the carrier and find a solution with you.

Yes. Just enter the person's address at checkout: the parcel goes to them, with no price inside, and the confirmation stays in your inbox. The Matcha Kit, which has everything to get started, makes a good gift this way.

Bank card and Apple Pay; the methods available for your order appear at checkout. Payment is encrypted and handled by our payment provider: we never see your card number and do not keep it. We do not sell by phone or with cash on delivery.

Yes, as long as it has not shipped. We prepare orders within 24 working hours, so write to us as soon as possible with your order number and the change you want: address, product or quantity. If the parcel has already left, you can return it within 14 days, matcha unopened.

Write to us with your order number: we send you the invoice by email. Need an invoice in a company name, with its address and EU VAT number? Include them in the same message and we will make it out to that name.

You receive your Organic Ceremonial Matcha every month, or every two months if you prefer, at €26.91 per pouch instead of €29.90, which is 10% less. You choose the matcha subscription with no commitment on the product page.

Yes, at any time and at no cost. You can postpone the next delivery, change the frequency or stop from your account, or with a simple message to our team. There is no minimum term: one delivery is enough.

From €50, the bamboo spoon is free. From €80, the whisk and the spoon are free. They are added to the basket automatically once the amount is reached, with no code to enter, and they stay free if you use a promo code.

Yes. The 2 pouches of Organic Ceremonial Matcha cost €59.80: the order is over €50, so the bamboo spoon is added to your basket for free. There is only one spoon, the €50 gift.

100 bamboo prongs. It makes a fine foam in 20 seconds and comes in a clear tube that protects it and keeps its shape between uses. Our round logo is engraved on the handle. Everything is on the page for our bamboo whisk.

Rinse it in clean, lukewarm water right after use, with no soap and never in the dishwasher. Let it dry in the open air, never shut away damp in its tube. Soak it for a few seconds in hot water before use: it softens and lasts longer. Step by step, in pictures: caring for a matcha whisk.

It measures the dose: one level spoon is 1 g of matcha, one cup. It has a small engraved logo at the top of the handle and you just rinse it in clean water. Free from €50, it is also sold on its own for €4.90: see the bamboo spoon.

No, a cup wide enough for the whisk to move freely is enough. The bowl belongs to the traditional ceremony, and we do not sell one. To get started, you need the matcha, a whisk and a spoon: the Matcha Kit brings them together.

Matcha Matcha is a French brand of organic matcha, founded by Alex and run by the company SKEYL, in Paris. We sell one matcha, the Organic Ceremonial Matcha from Kagoshima, and the accessories to prepare it, to individuals as well as cafés, restaurants and delis.

No. Matcha Matcha is an online shop: we have no tea room, no physical shop and no bubble tea bar. We do not sell by phone or with cash on delivery. All our orders ship by parcel from France, and our team answers your questions by email, within 24 hours Monday to Friday.

Our customers rate us 4.5 out of 5, from 262 reviews left on the shop after a purchase. You can read them on our home page and on the Organic Ceremonial Matcha page.