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Start with our Organic Ceremonial Matcha: 50 cups, about €0.60 a cup. Free delivery from €99.

Sachet de Matcha Cérémonie Bio 50 g, matcha bio du Japon cultivé à Kagoshima, avec sa cuillère en bambou

Organic Ceremonial Matcha 50 g

29,90 €

Drink it on its own or as a latte. Ready in 20 seconds.
Kit matcha : sachet de 50 g de Matcha Cérémonie Bio, fouet à matcha en bambou (chasen) dans son tube et cuillère en bambou

Matcha Kit

44,90 € 49,70 €
-10%

The matcha, the whisk and the spoon. 9% cheaper.
See our matcha

Matcha Matcha customer service: A question? Write to us

A member of our team replies within 24 hours, Monday to Friday. Has your order left? Track it in one click.

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Our team packing parcels

Before you write: the answers people ask for most

These are the questions we get most often, with their answers. Yours isn't here? The form is just below.

Where is my order?

We ship within 24 working hours, and the tracking link goes out by email the same day. Can't find it? Check your spam folder, then track your order from your account, using the email address you ordered with. Delivery then takes 3 to 4 days.

Can I change my address or my order?

Yes, as long as the parcel hasn't left. Write to us as soon as you can, with the subject "My order" and your order number, and we will correct the address or the contents at no cost. Parcels leave within 24 working hours, so it's best to write the same day.

My parcel is damaged or incomplete: what should I do?

Report it within 48 hours of delivery, with a photo of the parcel and the product. You then choose a replacement or a refund, without having to send the item back.

How do I return a product?

You have 14 days after delivery to send back an unopened product in its original packaging, by post. Let us know first using the form and we will give you the return address. All the details are in our terms and conditions of sale.

How quickly do you reply?

Within 24 hours, Monday to Friday (Central European Time). A message sent on Friday evening or at the weekend gets its reply on Monday. We reply by email, so every request leaves a record you can come back to.

Can I call you?

We reply in writing. It makes it easier to send you a tracking link, a photo or a document, and every request leaves a record. Write to us using the form or at contact@matchamatcha.fr, and a member of our team will reply within 24 hours.
All frequently asked questions

Your message

Choose a topic: we pass your message to the right person, so you get a complete answer the first time.

  • A reply within 24 hoursMonday to Friday, by email.
  • One message is enoughKeep your order number to hand: you will find it in your confirmation email.
  • The right page, straight awayProfessionals, companies, ambassadors: the topic you choose takes you to the page that answers you fastest.
Has your parcel left? Its tracking page often answers your question faster than a message.Track my order
14-day returns, unopened product, by post. A damaged parcel? A photo lets us offer you a solution straight away.Send your photos to contact@matchamatcha.fr, with your order number in the subject line.

The answer may already be in our guide: how to prepare matcha, from the dose to the foam.

Our matcha is tested by an accredited laboratory. We email you the lab report on request. What we measure: our quality approach.

Your prices excluding VAT and a sample are waiting on our professional page: it's quicker than a message. Prefer to write? The form below stays open.See the pro offer
To give matcha to your teams or clients, the form on the corporate gifts page gives us the quantities and the date straight away, and you get a proposal within 24 hours.Corporate gifts
You apply on the ambassador page. It takes two minutes, and a member of our team replies.Apply

Tell us about your media outlet or your project in a few lines, with a link and a date if you have one.

Your data is only used to reply to you. Privacy

Professionals and companies

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Your request has its own page, and it gets you an answer faster than a message.

Café, restaurant, grocery

Your prices excluding VAT in two minutes

Sign up with your company or VAT number and your prices show straight away. The sample and private label projects are on the same page.

See the pro offer

Companies

Give matcha to your teams or clients

End of year, a seminar, a thank-you: enter the quantities and the date on the dedicated page and you will get a proposal within 24 hours.

Corporate gifts

Our details

Matcha Matcha is an online shop: we have no tea room and no physical store. Everything is done in writing, and every message gets a reply.

Write to us

contact@matchamatcha.fr

We reply within 24 hours, Monday to Friday (Central European Time). You can write to us in French, English, German, Spanish, Italian or Dutch.

Write to our team

Who we are

Matcha Matcha is a brand of SKEYL, SASU with a share capital of €100, RCS Paris 980 662 985.

Registered office: 6 rue d'Armaillé, 75017 Paris (not open to the public).

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Our official accounts

To make sure you are talking to Matcha Matcha, these are our only accounts.