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Organic Ceremonial Matcha Tea
Bamboo Matcha Whisk – Chasen
Bamboo Matcha Scoop – Chashaku
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Alex or Marie will get back to you 💚
If you cannot find the answer to your question in our FAQ, Alex from the Matcha Matcha team will reply within 48 hours, Monday to Friday from 9 am to 6 pm (and sometimes later), at contact@matchamatcha.fr.
Are you a business customer? Our team is on hand to support you with your project.
For any question about an order, please include your order number and the email address used at purchase so we can help you faster.
Our team is here to answer you Monday to Friday from 9 am to 6 pm.
How quickly will I get a reply?
Alex or Marie will reply within 48 hours at most, Monday to Friday, between 9 am and 6 pm (public holidays excluded).
My order is placed, how do I track the delivery?
As soon as your parcel ships, you receive an email with the tracking link. If it has not arrived, check your spam folder or get in touch with your order number.
I made a mistake in my address or my order, what should I do?
Get in touch as quickly as possible at contact@matchamatcha.fr. If the parcel has not shipped yet, we will correct the mistake free of charge.
Do you offer prices for businesses?
Yes! We work with cafes, restaurants and concept stores, and we produce white label.
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